I don’t want to go off on a rant here, but;
Congratulations Mythic. You’ve made a game we all want to try. We’re so anxious, in fact, that when you put out 60,000 copies of the Collector’s Edition back in March that it sold out almost immediately. In fact it has been going for over $250 a copy on Ebay recently. Nice for you. Good on ya. By all accounts, you also had a couple hundred thousand pre-orders for your game. You had what is practically a million applications for beta. Your hype machine has been unparalleled in recent memory. Good on ya.
Then launch comes along and you try to let your first 60,000 most rabid customers in on WAY too small a list of servers. You promise that as need arises you will add servers. You say that you don’t know what to expect.
Here’s a hint for you. EXPECT YOUR FUCKING SERVERS TO BE FULL.
Instead of putting up enough servers to (excuse the pun) serve all the customers that they actually KNOW already have the software (they had to enable the keys, they have the number) you but up too few servers and make us all wait to get in.
Shame on you for protecting your ass at the expense of our time on launch day.
Shame on you for not being prepared for the number of customers you knew were getting in (we paid extra for the privilege, duh).
Shame on you for not listening to our concerns the last 2 days when we said it wasn’t enough (if WE knew, shouldn’t you?) and still insisting on adding servers “as needed.”
And shame on you for not anticipating that we would all log in this morning. (We did)
THINK! If you didn’t need them today, you would need them on Tuesday, or Thursday.
THIS is how companies get a reputation for poor customer service
It’s easy to second guess, and I know Mark Jacobs is out there saying that they are adding servers and things are staying balanced and that some servers are underpopulated.
Well that is all well and good Mark, but again I will reiterate that you blew your chance to make a good first impression in live.
Here’s a hint for future reference;
If you have a game coming out that has guilds in it, we need to plan where we are going to play. Giving us one day’s notice is ok if you are going to be able to deliver playability and a smooth launch. You can’t do that if we can’t log in. Plus, giving us a small server list before launch makes it impossible to choose a server that we will actually be able to play on.
You all should have anticipated the day today.
I know this post is disjointed and that’s just because I’m a little agitated (in case you didn’t notice) and I’ve got a single-malt or two in me. Nonetheless, Mythic should have handled this better. Much better.
Shame on you Mythic for making this less fun than it should have been.